The brief
One of our experienced change consultants acted as global lead, providing guidance to a range of senior stakeholders, as well as developing and delivering a change and communication strategy. This included identifying and assessing impacts on the organisation, people, processes and technology, as well as applying interventions to support behavioural shifts to implement and sustain a new way of working.
The challenge
The programme was broad and ambitious in scope, including streamlining a complex operating model and multi-faceted, non-uniform processes, as well as improving tools and functionality.
The approach
Our consultant applied our client’s change framework, including stakeholder review and analysis, change impact assessment, strategy development, engagement and measurement. To drive engagement and adoption we facilitated audience participation and utilised a range of appropriate channels, tailoring communications and learning activities.
The results
The change programme was successfully implemented, and feedback showed this had enabled better productivity and collaboration across the business, as well as an improved user experience with faster and smarter resolution of IT issues.