Fresh news

22 Sep 2016

Transparency is a concept that is, at once, both exciting and terrifying for the business owner. Exciting for the business that is built and run on a foundation of ethics and conscious management, terrifying for the business that does not always follow the ethical path in the pursuit of profit.

In the modern age the consumer is imbued with more power than ever before, with near infinite access to information (thanks, Google!), myriad public platforms through which they can voice their opinions and an overwhelming selection of brands, products and services to choose from. They only want the best from their brands and this doesn’t just mean high-quality products and services, it extends to the production processes, supply chains, community relationships, CSR initiatives and myriad other aspects of the brand. The simple fact is that businesses that don’t live up to their customers’ minimum expectations and conduct themselves to a certain standard will soon find themselves out of business.

The near-omnipotence of this contemporary consumer may seem intimidating to the business owner, but, if one truly understands the concept of transparency and builds this into the culture of one’s business, there’s really nothing to fear. Ideally, a transparent business should be built from the ground up, ingraining that culture of honesty and having nothing to hide from the earliest start-up phase ensuring that every process you use, every supplier you deal with, every ingredient you source and every deal you make is above board and something that you would be willing to open up to public scrutiny. What it really comes down to is a question of ethics. If you care about your customers and conduct your business in an ethical manner, it should be fairly simple to translate this into business transparency.

The benefits of creating such a business are numerous. When consumers can see that your business has nothing to hide, it fosters an environment of brand trust and from this grows brand loyalty. Obviously if you have a good product or service that is reliable and of the highest quality, you will generate sales and turn a profit. However, sales figures and the bottom line should not be the ultimate goal for your business. One should strive to create a business that is loved by its consumers; one that adds value to peoples lives in the right way. Achieving this will not only guarantee that your customers continue purchasing your products or services; they will become brand ambassadors, generating word of mouth for your business and recommending your offering to their family, friends and anyone else in their circle of influence. That kind of brand advocacy is invaluable in the age of the enlightened consumer.

Although there is no hard-and-fast rule to creating a transparent business, as long as you’re not doing anything underhanded or unethical, you’re on the right track. Learn to create a relationship of mutual trust and honesty with your customers. Communicate with them and learn what they want and the things that they value and incorporate this into your culture, allow it to influence the way you do things.

07 Sep 2016

It seems to be a universally accepted truth that to achieve something of significance, a plan is required. Sure, some great accomplishments may have required the most rudimentary form of planning, a simple 'do this, then this, to acheive this ', but a clear course of action was still laid out and followed to some degree.

The importance of planning is probably more apparent in the world of business than anywhere else and is often the factor that separates an average business from a great business. If you’re a business owner in the early stages of starting or running your company, you’ve most likely developed a business plan somewhere along the way. You’ve got a clear idea of what your business is, how it will be run and the awesome products or services you’ll offer. You’ve probably also given some thought to how you’ll market your offering, but it’s vital that you make sure that this is something you’ve carefully considered and mapped out: a marketing plan can make or break a business.

 A marketing plan is, at its most basic level, an outline of the proposed marketing efforts of your business, laying out your marketing objectives and the proposed activities, costs and timings to achieve said objectives.

 A marketing plan will generally be centered around the 4 Ps: product, price, promotion and place:


This dimension focuses on your product/service offering. What is it and who is going to buy it? What makes it unique and better than the competition (Unique Selling Proposition – USP)? How are you going to highlight these points in your marketing activities?


This looks at your pricing strategy for your offering. Are you going to sell bulk volume to achieve economies of scale and keep the price low? Will you market your offering to a niche, premium market at a higher price, leveraging the concept of scarcity?


This looks at how you will advertise your product/service. Which channels will you use? (Remember, it’s essential that your business gets with the times and makes use of contemporary digital marketing channels and social media. If you stick to print, TV etc. you’ll soon find the world – and your target market – has moved on without you!) How will you package your product? Where will you position your product/service in the broader marketplace and what is the key benefit or value-add it offers your potential customers?


This will focus on how you distribute your product/service and which markets you access in pursuit of this. Will you make use of retail stores or direct marketing? Will the product/service be limited to a geographical area?

 In addition to the 4 Ps, a marketing plan may also incorporate elements such as a SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis, competitor analysis and other valuable tools, based on your requirements.

 Trying to conceptualise and quantify all of the above as well as numerous other dimensions and elements in a marketing plan can be intimidating and result in many a sleepless night for the new business owner.

 Sometimes you need to swallow your pride and know when to seek help.

Fresh has years of experiencing in developing and implementing custom marketing plans and strategies and we would love to help you take your business to the next level and conquer your market! Why waste your time and resources developing a marketing plan in isolation when you can leverage our skills and experience to develop a plan that is uniquely tailored to your business and objectives, based on meticulous research, insight-driven strategy and in-depth market analysis?

 Make the Fresh choice and contact us today!